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Frequently Asked Questions

Here are the FAQs for Katy Family Medicine and Urgent Care

General Questions

Family medicine is a medical specialty dedicated to comprehensive healthcare for people of all ages. Unlike other specialties that focus on a specific organ or disease, family medicine provides ongoing and personalized care for individuals and families throughout their lives.

We provide a wide range of services, including preventive healthcare, chronic disease management, acute care for short-term illnesses, health education, and wellness promotion.
Our practice serves patients of all ages, from newborns to seniors.
For medical attention outside of office hours, please call our after-hours number provided or go to the nearest emergency room for serious or life-threatening issues.
You can make an appointment by calling our office or booking online through our website
For your first appointment, please bring your identification, insurance card, list of current medications, and any relevant medical records.
If you’re running late, please call our office as soon as possible to let us know. We’ll do our best to accommodate you.
If you need to cancel an appointment, please call us at least 24 hours in advance to avoid a cancellation fee.
Yes, we provide telemedicine services. Please call our office or visit our website to schedule a virtual consultation.

Insurance-related Questions

We accept a variety of insurance plans. Please visit our website or call our office for a full list.
Yes, we do accept Medicaid/Medicare.
If your insurance changes, please notify us as soon as possible so we can update our records and ensure a smooth billing process.
Yes, we can provide referrals if your insurance plan requires it.
If your insurance company denies a claim, you will be responsible for paying the full amount of the denied claim.
Preventative care coverage can vary greatly between insurance plans. We recommend contacting your insurance provider for details on your specific plan’s coverage.

Direct Primary Care (DPC) Questions

Direct Primary Care (DPC) is a healthcare model that emphasizes a direct financial relationship between patients and physicians. It often involves a monthly, quarterly, or annual fee that covers a range of primary care services.
Unlike traditional healthcare, DPC doesn’t involve insurance. This means there’s more emphasis on preventative care and longer appointments, and less paperwork.
Our DPC membership includes services such as unlimited office visits, annual physical exams, and direct access to your doctor via phone or email.

Our DPC membership costs vary depending on age. Please call our office or click here for detailed pricing information.

Yes, you can still join our DPC program even if you have insurance.
Yes, having a DPC membership can complement high-deductible insurance plans by covering routine primary care and preventing high out-of-pocket expenses.
You can sign up for DPC membership through our website or by calling our office.
Yes, you can still see other specialists. We can coordinate with them to ensure you receive comprehensive care.
Yes, you can cancel your DPC membership anytime, but we require a 30-day notice.

DPC members can schedule appointments through our website, by phone, or by email. Click here to begin

Prescription-Related Questions

You can request a prescription refill by calling our office or requesting it through our online patient portal.
Yes, we can prescribe medications to any pharmacy, but coverage depends on your insurance policy.
While we occasionally have sample medications available, it depends on the type of medication needed.

Medical Record Questions

You can request a copy of your medical records by contacting our office. There may be a small fee for this service.
We use a secure electronic health record system to maintain patient records. All information is encrypted and protected by HIPAA laws.
Yes, you can access your medical records online through our secure patient portal.

Billing Questions

If you have insurance, we will bill your insurance company directly for services. You’ll be responsible for any copayments, coinsurance, or deductibles outlined in your insurance plan.
For DPC members, there are no copayments or additional costs for services covered under the DPC membership. Services not covered by the DPC membership will be billed separately.
We accept cash, check, debit cards, and most major credit cards.

You can update your billing information by calling our office or through our online patient portal.

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